![]() Next you’ll want to uninstall PureVPN from your computer. How to Uninstall PureVPN from Your Windows Desktop # Since I still hadn’t received a confirmation for either a cancellation or a refund, and I was still able to log in and use PureVPN, I went back to the live chat to speak directly with a customer service representative.Īfter explaining that I was unsuccessfully trying to cancel and get a refund, they once again asked why I wanted a refund, and once again tried to convince me to stay by offering a better deal. These are identical to the emails you get after submitting the cancellation form – one is a confirmation of your request, and the other is a sales pitch. Once you submit the refund form, you’ll get another two emails. And to keep from giving them more opportunities to convince you to stay, it’s probably better not to get into specifics. Like the cancellation form, the refund form requires that you fill in all the fields, even the ones that ask you to type in answers.Īgain though, you don’t have to give your exact reason for leaving. While PureVPN says their refund policy is “no questions asked,” that’s not actually true. I got it by requesting it from a customer support representative, but you can find it here. Like the cancellation form, s no clear way to get to the refund form from the members page. They informed me, “Your account will be extended in your current plan.” How to Get a Refund # To be clear, they didn’t ask if I wanted a better deal. However, it doesn’t tell you exactly how you’re supposed to let them know that yes, you actually do want to cancel. Note that this is not a confirmation of cancellation. The first is an acknowledgment of your request to cancel. Because we got you the link, you can just click here.įor question 1, “When would you like to cancel your account?” select Right Now.įor questions 3 and 5 (“Please share the reason for cancellation” and “Other comments or suggestions”), no matter what answer you choose, you’ll be prompted to elaborate and won’t be able to submit the form until you do.Īfter you submit the cancellation form, you will receive two emails. They didn’t just give it to me, I had to insist that I really wanted to cancel before PureVPN gave me the link.īut you don’t have to go to all that trouble to get the cancellation form. To get to the cancellation page, you have to request a link to the form from a customer service representative. ![]() That’s because when you log into the PureVPN member area, you won’t see an “unsubscribe” or “cancel” button.ģ. Quick Guide: 3 Steps to Cancelling your PureVPN Account # How to Cancel Your PureVPN Account #Įven the first step of the first part of this process isn’t so obvious. If you weren’t happy with their service, we highly recommend ExpressVPN which can do everything PureVPN does and then some or check out the top 5 VPNs in the table below. On the bright side, my trying to cancel my account accidentally revealed a money-saving hack for those who want to stick with PureVPN: In order to convince you to stay, they’ll offer you two months of free service. The only way you’ll succeed in cutting ties is if you keep your answers brief and vague, and insist that you’re just not interested in continuing to use their service. They’ll ask you lots of questions about why you want to leave and they’ll try to convince you to stay. PureVPN does not want to lose you as a customer, so despite their “no questions asked, risk-free, stress-free” policy, canceling your account and getting your money back will require persistence. ![]()
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